Our Services

At Arbed am Byth, we pride ourselves in putting the customer first in everything we do, and we strive to deliver excellent service to every customer in line with our values.


After receiving referrals to the scheme, Arbed am Byth manages the whole customer journey from the moment of referral through to installation and inspection.


We understand that our customers are often in need of extra support – our service has been specifically designed to provide that wherever we can.

Click here to view our 2018/19 annual report.


List of our services below:

What we do

Working in partnership with the Welsh Government, Arbed am Byth is bringing warmth to homes across Wales; transforming communities and changing the lives of those most in need.

How we do it

As a team, we deliver our service safely, ensuring quality and earning trust. We inspire and motivate our people to deliver a first class customer experience through innovation and care in what we do.

At Arbed am Byth, We passionately believe in improving the lives of people in Wales by reducing fuel poverty and creating warmer, more energy efficient homes. We are proud to be working for you and our service will be based on honest advice and proactive action. Community is at the heart of what we do. We are driven by a philosophy of community benefit. We are locally rooted and committed to enabling change within the local community.

Our Values


Keeping Promises


We are driven by a passion to make a difference. You can expect a friendly, helpful and knowledgeable service from all our staff. We will operate with our heads up and continually listen and look for ways to improve our service.

You can expect honesty, delivering on time and to a high standard. Each member of our team takes personal ownership of the tasks associated with their roles. We all recognize we share responsibility for delivering excellence in customer service.

We never compromise your safety. Your safety and security is our number one priority. You can expect a consistent, ethical service from our highly trained staff. Our company’s mission, vision and values provide the framework for how we choose to operate.


We will work with the Welsh Government, local authorities and community organizations to maximize the value of local knowledge, relationships and skills.


We’ll make sure you know what to expect at every step of your journey. We’ll say sorry and put it right if we make a mistake and use your feedback to improve how we do things.

Our Partners


Everwarm is Scotland’s largest independent energy services company. We employ over 320 people and have worked in partnership with 21 councils and 40 housing associations. The majority of our projects are designed to benefit communities and the most vulnerable in society, giving them access to more affordable warmth – lifting them out of fuel poverty.

We offer domestic and non domestic solutions – including heating systems; solar PV, Solar thermal, heat pumps, LED lighting; and other conservation measures. To date, over 200,000 measures to communities, businesses and households have benefited from our works.
Visit Everwarm Website

Energy Savings Trust

The UK is committed to achieving an 80 per cent reduction in carbon emissions by 2050. To address these challenges we all need to reduce our energy consumption and accelerate a move to sustainable, low carbon lifestyles.


We are a leading and trusted organisation helping people save energy every day. Our experts speak with millions of householders every year, deliver first class programmes for governments and provide consultancy to UK businesses and international companies. All that we do is underpinned by our pioneering world-renowned research.

Visit Energy Saving Trust Website

Carbon Trust

The Carbon Trust is an independent, expert partner of leading organisations around the world, helping them contribute to and benefit from a more sustainable future through carbon reduction, resource efficiency strategies and commercialising low carbon technologies.

We've worked successfully with almost all of Wales' local authorities, health boards, universities and colleges, and government and its agencies. This experience has enabled us to create a collection of approaches to help organisations identify, prioritise, plan and implement energy and cost-saving projects.

Visit Carbon Trust Website

© 2018 Arbed Am Byth  I  Company number 11360934